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Need help?

If you’ve checked the docs and still can’t find an answer, email us at support@build.io.

For production emergencies that impact business, email emergency@build.io to trigger a pager alert to our team, which is covered 24/7.

Check the current status of Build.io services on our status page.

We strive to respond to all support requests within 24 hours during business days, excluding Japanese public holidays. To help us resolve your issue as quickly as possible, include the following in your message:

• App name: the name of the app in your Build.io dashboard
• What you expected to happen: a brief description of the intended behaviour
• What actually happened: the error message, unexpected output, or behaviour you observed
• Steps to reproduce: if applicable, a short sequence of steps that reliably triggers the issue
• Logs: any relevant build or runtime logs from your dashboard

What we can help with: platform issues, deployment failures, configuration questions, billing, and account management.

What’s outside our scope: debugging application-level code, third-party service integrations, or issues with your own infrastructure outside of Build.io.